Fulfillment & Shipping Policy
Last Updated: September 17, 2026

We make Plump gear to order, which means your goodies are created especially for you after you place your order. This helps us avoid unnecessary inventory and lets us keep creating fun things without a warehouse full of stuff.
Here's what to expect after you hit "place order."

1. How Plump Orders Are Fulfilled
Plump Resale partners with Printful, a print-on-demand production and fulfillment company.
When you place an order through our Wix store:

1. Your order and payment are processed through our online store.

2. Your order is sent to Printful for production.

3. Printful creates your merchandise.

4. Your order is packaged and shipped directly to you.

5. You receive a shipping confirmation with tracking information once your order has shipped.

Printful handles the physical production and shipping of your merchandise, while Plump Resale remains your point of contact for questions about your order. Wix confirms that Printful orders are automatically sent to Printful for fulfillment and that tracking information is added to the Wix order once the order ships.
2. Production & Fulfillment Time
Because our products are made to order, there is a production period before your order ships.
Printful currently estimates that most orders take approximately 2–5 business days to fulfill. Fulfillment time means the time it takes to create and prepare your product for shipment—it does not include shipping time.
Some products may require additional production time depending on the product type, fulfillment location, order size, or current production volume.
During particularly busy periods, including holidays and major product launches, fulfillment times may be longer.
3. Shipping Times
After your order has been produced, it is handed off to the applicable shipping carrier.
Shipping time depends on the destination and shipping method selected at checkout.
For U.S. orders, Printful currently lists standard domestic delivery at approximately 1–8 business days after fulfillment, depending on the shipping option and destination.
Shipping estimates are not guaranteed delivery dates.
Your total estimated delivery time is:
Production/Fulfillment Time + Shipping Time = Estimated Delivery Time
4. Shipping Rates
Available shipping options and costs are displayed during checkout.
Shipping rates may vary based on:

• Product type

• Number of items ordered

• Destination

• Shipping method

• Current carrier rates

If multiple items are included in an order, they may not always ship together. Certain products may be produced or fulfilled separately and may therefore arrive in separate packages.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information is also connected to your order in our Wix store.
Please allow some time for the carrier's tracking information to update after your shipping confirmation is sent.
If your tracking number appears to be inactive immediately after shipment, this does not necessarily mean there is a problem with your order.
6. Shipping Address
Please double-check your shipping address before completing your purchase.
Because our orders move into production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
If you notice an error in your shipping address, contact us as soon as possible at:
jamieb@plumpresale.com
If the order has not yet entered fulfillment, we will do our best to correct the information.
Once an order has shipped, the shipping address generally cannot be changed or the package rerouted.
Plump Resale is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
7. Delayed Shipments
Occasionally, an order may take longer than expected.
Shipping and fulfillment delays can happen because of:

• High order volume

• Product availability

• Production delays

• Weather

• Holidays

• Carrier delays

• Missed delivery attempts

• Incorrect or incomplete addresses

• Other circumstances outside of our control

If your order is delayed, please check your tracking information first.
If the estimated delivery timeframe has passed and your order still hasn't arrived, contact us at jamieb@plumpresale.com and we'll help investigate.
8. Lost Packages
If your tracking information indicates that your package is lost or has stopped moving for an extended period, please contact us.
We will review the tracking information and work with our fulfillment partner and/or the shipping carrier to determine the appropriate next step.
Depending on the circumstances, a replacement or refund may be available.
9. Delivered but Missing
If your tracking information says your package was delivered but you cannot find it, please:

1. Check your mailbox, porch, side door, garage, or other usual delivery locations.

2. Check with household members or neighbors.

3. Contact the shipping carrier.

4. Contact us if you still cannot locate the package.

We will do our best to help investigate the situation.
However, if the carrier confirms that the package was successfully delivered to the address provided at checkout, Plump Resale cannot guarantee a replacement or refund for a missing package.
10. International Shipping
At this time, shipping availability depends on the destinations and products available through our store.
If international shipping is offered at checkout, please be aware that international orders may take longer to arrive and may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or similar fees that may apply are the responsibility of the customer unless otherwise stated at checkout.
11. Multiple Items & Multiple Shipments
Because Plump products are made to order, items from the same order may occasionally be produced at different facilities or shipped separately.
If your order arrives in multiple packages, don't panic—you didn't necessarily lose a Plump shirt to the shipping universe.
Check your tracking information for each shipment.
12. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.
Email:
jamieb@plumpresale.com
Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• A photograph of the packaging, if applicable

Please do not return the item unless we provide instructions to do so.
Because Printful produces and fulfills our merchandise, we may need to submit the issue to Printful for review and resolution.
For information about refunds and replacements, please see our Refund & Cancellation Policy.
13. Cancellations & Changes
Because products begin moving into production shortly after an order is placed, cancellation and order changes are time-sensitive.
If you need to cancel or change an order, contact us immediately at:
jamieb@plumpresale.com
We will do our best to help, but once production has begun, changes or cancellations may no longer be possible.
Please see our Refund & Cancellation Policy for complete details.
14. Shipping & Fulfillment Partners
Plump Resale uses third-party services to produce and deliver your merchandise.
Our primary print-on-demand and fulfillment partner is Printful.
By placing an order, you understand that your order information will be shared with the fulfillment and shipping providers as reasonably necessary to produce and deliver your purchase.
For more information about how your personal information is handled, please see our Privacy Policy.
15. Contact Us
Questions about your order or shipping?
We're happy to help.
Plump Resale
Kansas City, Missouri
jamieb@plumpresale.com
www.plumpresale.com
A Little Plump Fine Print
We do our best to get your Plump goodies to you as quickly and smoothly as possible, but production and delivery timelines are estimates—not guarantees.
Once your order leaves our fulfillment partner and enters the carrier's hands, there may be circumstances outside of our control that affect delivery.
We'll always do our best to help when something goes sideways.
Thanks for shopping small, supporting creative work, and making room for a little more Plump in the world.