Last Updated: September 17, 2026

We want you to love your Plump gear. Because our merchandise is made to order, there are a few important things to know about cancellations, refunds, and order issues.

1. All Plump Merchandise Is Made to Order

Our merchandise is produced specifically in response to your order through our print-on-demand fulfillment partner, Printful.

Because your item may enter production shortly after your order is placed, we are unable to accept returns or exchanges simply because you changed your mind, ordered the wrong size or color, or no longer want the item.

Please double-check your size, color, shipping address, and order details before completing your purchase.

2. Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing your order at:

jamieb@plumpresale.com

We will do our best to accommodate your request.

However, because orders can move into production quickly, cancellation is only possible if the order has not yet entered fulfillment.

Once production has begun, we may no longer be able to cancel or refund the order.

If your cancellation request is approved before fulfillment begins, you will receive a refund to your original payment method.

3. Refunds

Because Plump merchandise is made to order, we do not offer refunds for buyer's remorse, incorrect size selection, incorrect color selection, or a change of mind.

Refunds or replacements may be available if:

• Your item arrives damaged

• Your item is defective

• Your item was misprinted

• You received the wrong item

• Your order is lost in transit

• There is another fulfillment error attributable to the production or shipping process

These situations are reviewed individually.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery.

Email jamieb@plumpresale.com and include:

• Your order number

• A brief description of the problem

• Clear photographs of the item

• A photograph of the packaging, if applicable

Please do not send the item back unless we specifically instruct you to do so.

Because our products are fulfilled by Printful, we may need to submit your claim to our fulfillment partner for review. Printful may require photographs or other information to determine whether a replacement or refund is appropriate.

If your claim is approved, we may provide:

• A replacement item at no additional cost; or

• A refund to your original payment method.

The resolution will depend on the circumstances of the issue and the availability of the product.

5. Wrong Size or Color

Please review the product's size chart before ordering.

We do not offer refunds or exchanges when a customer selects the wrong size or color.

Because our merchandise is made to order, a new item cannot simply be placed back into inventory for another customer.

If you believe the item you received was incorrectly manufactured or mislabeled, please contact us so we can investigate.

6. Incorrect Shipping Information

Please carefully review your shipping information before submitting your order.

Plump Resale is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.

If a package is returned because of an incorrect address, additional shipping charges may apply if a replacement shipment is requested.

If you notice an address error immediately after placing your order, contact us as quickly as possible. We will attempt to correct it before fulfillment begins, but we cannot guarantee that changes will be possible.

7. Lost Packages

If your package appears to be lost in transit, please contact us at jamieb@plumpresale.com.

We will review the tracking information and work with our fulfillment partner and/or the shipping carrier to determine the appropriate next step.

A replacement or refund may be available when an order is confirmed as lost in transit.

8. Delivered but Missing Packages

If your tracking information says that your order was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with household members or neighbors.

3. Contact the shipping carrier.

4. Contact us if the package still cannot be located.

We will do our best to help investigate the situation, but we cannot guarantee a replacement or refund for packages that the carrier confirms as delivered.

9. How Refunds Work

When a refund is approved by Plump Resale, the refund will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

Wix notes that refund processing can range from a few seconds to several days depending on the payment provider.

10. No Exchanges

At this time, Plump Resale does not offer traditional exchanges.

If you need a different size or color because of an ordering mistake, you may place a new order for the desired item.

If we made a fulfillment or manufacturing error, please contact us so we can determine whether a replacement is appropriate.

11. Promotional or Discounted Orders

Unless otherwise stated at the time of purchase, our refund and cancellation policy applies to promotional and discounted merchandise as well as regularly priced merchandise.

Special promotions may have additional terms, which will be disclosed at the time of the promotion.

12. Our Goal

We built Plump because we believe clothing should be fun, expressive, accessible, and made for people who deserve to take up space.

We also know that sometimes things go sideways.

If something isn't right with your order, please reach out before assuming you're stuck with it. We'll review the situation, work with our fulfillment partner when necessary, and do our best to find a reasonable solution.

13. Contact Us

Questions about a cancellation, refund, replacement, or order issue?

We're here to help.

Plump Resale
Kansas City, Missouri
jamieb@plumpresale.com
www.plumpresale.com

 

By placing an order through Plump Resale, you acknowledge and agree to this Refund & Cancellation Policy.